Rabiya support

Need a hand with your English practice? Email hello@rabiya.app. Include your app version, iPhone model and a short description of what happened. Never send passwords, sign-in codes, payment-card details or sensitive conversation recordings.

Signing in

Use the same Apple or Google sign-in option you used when creating your account. Apple’s Hide My Email may use a different address from your personal inbox. If you see a private-testing access message, contact us using the sign-in method you selected; reinstalling does not change access eligibility.

Microphone and voice practice

On iPhone, open Settings → Privacy & Security → Microphone and allow Rabiya. Permission is requested when you start voice practice. In Rabiya, allow AI processing when asked, then start a conversation and answer naturally.

Voice practice needs an internet connection. If a call, locked screen or network change interrupts practice, return to Rabiya and use the reconnect control. Check your microphone mute control and headphone connection if you cannot hear or be heard.

Purchases and restoring access

For an Apple purchase, sign in to the original Rabiya account and use Profile → Restore Purchases. Use the Apple Account that made the purchase. For a pending purchase, wait for Apple’s approval or payment result before trying again.

Manage or cancel Apple subscriptions in iPhone Settings → your name → Subscriptions, or open Apple subscription settings. For a web purchase, use the billing link in your purchase email. Subscriptions from different providers must be managed with the provider that charged you.

If account deletion asks you to remove Apple access manually, open Settings → your name → Sign in with Apple → Rabiya and stop using Sign in with Apple. You can also follow Apple’s instructions. Removing Apple access does not cancel an App Store subscription.

Deleting your account

In Rabiya, open Profile → Settings → Account → Delete account and confirm. If account access is blocked, the access screen also has a delete option. Deleting the account is different from signing out and does not cancel an Apple subscription. Cancel that separately if you no longer want it to renew.

Privacy and reporting an AI response

Email privacy@rabiya.app for privacy questions or to report an inappropriate response. You can also use the conversation’s menu → Report a response. Share only the minimum information needed to explain the issue. AI feedback can be incorrect; it is practice support, not a certified language assessment.